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Escalation Matrix

Escalation Matrix for System Down, significantly affecting End Customers
Time
30 Minutes
1 Hour
2 Hour
6 Hour
Name
24×7 Helpline
24×7 Helpline Lead
Mr. Suraj
Mr. Shubham
Role
24×7 Helpline
Lead Helpline Head Service Operations
CEO
Contact No.
+91 – 996xxxxxxx
+91 – 996xxxxxxx
+91 – 996xxxxxxx
+91 – 996xxxxxxx
Email Address
support@wpsdata.com
support@wpsdata.com
support@wpsdata.com
support@wpsdata.com
Escalation Matrix for System Down, significantly affecting End Customers
Time
30 Minutes
1 Hour
2 Hour
6 Hour
Name
24×7 Helpline
24×7 Helpline Lead
Mr. Suraj
Mr. Shubham
Role
24×7 Helpline
Lead Helpline Head Service Operations
CEO
Contact No.
+91 – 996xxxxxxx
+91 – 996xxxxxxx
+91 – 996xxxxxxx
+91 – 996xxxxxxx
Email Address
support@wpsdata.com
support@wpsdata.com
support@wpsdata.com
support@wpsdata.com
Escalation Matrix for System Down, significantly affecting End Customers
Time
30 Minutes
1 Hour
2 Hour
6 Hour
Name
24×7 Helpline
24×7 Helpline Lead
Mr. Suraj
Mr. Shubham
Role
24×7 Helpline
Lead Helpline Head Service Operations
CEO
Contact No.
+91 – 996xxxxxxx
+91 – 996xxxxxxx
+91 – 996xxxxxxx
+91 – 996xxxxxxx
Email Address
support@wpsdata.com
support@wpsdata.com
support@wpsdata.com
support@wpsdata.com
Escalation Matrix for System Down, significantly affecting End Customers
Time
30 Minutes
1 Hour
2 Hour
6 Hour
Name
24×7 Helpline
24×7 Helpline Lead
Mr. Suraj
Mr. Shubham
Role
24×7 Helpline
Lead Helpline Head Service Operations
CEO
Contact No.
+91 – 996xxxxxxx
+91 – 996xxxxxxx
+91 – 996xxxxxxx
+91 – 996xxxxxxx
Email Address
support@wpsdata.com
support@wpsdata.com
support@wpsdata.com
support@wpsdata.com
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